Customers who trust us

my trio rings logo
kuznia tresci
Miska karmy
MobileMS
RTCK
SafiStudio
Lead Group Holding

What problems are we solving?

Store falls under heavier load

We know how important it is to run and develop an online business, especially when it comes to the operation of online stores. As an online store owner, you can’t afford downtime. Our job is to prepare the infrastructure in such a way that nothing falls on your important day. We have been taking care of our clients’ online stores for years to ensure stable online business development.

I don't have specialized IT knowledge

Unfortunately, lack of knowledge of how to properly prepare servers for increased site traffic usually leads to inaccessibility of the site. If such situations persist, it leads to loss of customers and reduced revenue from online sales. The solution is to use server administration services, which m. in. provides 24/7/365 monitoring.

My team is not responsible for infrastructure monitoring

If you run your own e-commerce business, on a daily basis you need to focus on developing your product and managing the business side of running your business. However, up to five additional full-time positions are needed to ensure continuous monitoring and rapid response to emergencies. This is not only costly, but also requires great responsibility.

E-commerce server management is:

Monitoring of services 24 hours, 7 days a week

Servers do not have vacations, weekends or holidays. They work constantly, and malfunctions have a way of happening when least expected. Qlos ensures that it detects problems before they occur and responds to find an appropriate solution. We increase the level of your security.

No overloading of the store even during the biggest promotional campaigns

An efficient, fast server. Three words that anyone in the e-commerce industry would like to hear about their own IT environment. At Qlos, we will provide you with this. We offer appropriate solutions through processes that allow us to quickly identify the problem.

Cost optimization tailored to your infrastructure

At Qlos, each solution is tailored to the customer’s needs. You won’t pay for something you don’t need or use. The service is supposed to solve your problems, not be an unnecessary add-on.

Task automation

Making a backup doesn’t have to be a pain. Based on customized techniques, we will introduce automation that is the basis for streamlining daily tasks.

zakupy online

Meet the experts at Qlos

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CEO
Damian Szewczyk CEO
Kamil Porembiński Qlos
Kamil Porembiński CTO
Mariusz Nowosielski
Mariusz Nowosielski CTO
Michalina Staszewska
Michalina Staszewska Marketing Manager
Rafał Masiarek
Rafał Masiarek DevOps
Szymon Szewczyk
Szymon Szewczyk Junior System Engineer
Paweł Lewandowski
Paweł Lewandowski Tech Team Leader
Natalia Wojnarska
Natalia Wojnarska Junior Marketing Manager
Adam Mirowski
Adam Mirowski Senior SysOps
Marcin Serek
Marcin Serek Junior DevOps
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How is the cooperation with Qlos going?

Analysis of the company's needs

As a first step, we interview company representatives to understand what server administration services will be most important to them and what functionality they should include. Security, availability and server performance requirements should also be examined at this stage.

Design and testing

In the stage, we focus on designing the system architecture, including the monitoring and alarm system, which will allow rapid response to any problems. Then, test the solution and verify that all functionality works properly.

Implementation

Once testing is complete, implementation of the solution is a key step for the success of the project. Implementation should be carefully planned and carried out with the utmost care to minimize the risk of failures or errors.

 

Monitoring and maintenance

One of the most important points in the process
of creating a well-functioning website. In this stage, administrators are responsible
for regularly updating the software and ensuring adequate security.

e-commerce qlos

Who are our services for?

For any e-commerce business. Starting from online stores to small sales blogs. Whether you use available off-the-shelf solutions such as Woocommerce, Magento, Sylius, Prestashop, WordPress, Shopeware or custom code-based solutions, we will take care of your infrastructure.

At Qlos, we offer our clients services for analyzing the infrastructure and the technologies used. Through a thorough audit, clients receive full independent information about the needs and risks of their environment. The audit is non-binding, giving clients the freedom to decide whether to continue working together, change technology or infrastructure. We also have experience in the IT and e-commerce industry, so we are able to lead additional projects and advise on choosing the best solutions.

What problems are we solving?

We know the e-commerce industry and what problems cause the most losses. Therefore, if you have problems such as:

  • Unavailability of the site under heavier load caused by too many hits on the site at one time,
  • The high cost of maintaining an online store,
  • Your project team can’t handle maintenance tasks,
  • Migrate to another platform (Woocommerce, Magento, Sylius, Prestashop or Shopeware) or infrastructure (cloud, dedicated server),
  • Lack of results due to incompetence of external IT companies,
  • Cyclicality and inadequately stored backups,
  • Inadequate security,
  • Clutter in the code or you are looking for a person to organize all the activities related to technologies for you
  • Unsecured databases,

then you are in the right place.

Remember that whether you have an online store, a blog or an app, its technological foundation is the most important. Without constant control, proper business development is impossible. Check out our capabilities and transform the running of your business.

e-commerce zakupu

Mostly questions asked

IT matters not quite clear to you? Still struggling with performance issues? Are your websites crashing under heavier loads? Is your team not involved in server maintenance? Or are you looking for a cheaper solution than hiring a dedicated Specialist?

If so, then server administration is perfect for you. Don’t allow your app or site to be unavailable for several minutes. For some it’s a few minutes, for you it can be a huge loss.

As part of our Server Administration packages, we perform many tasks. Among them you will find such as:

  • Round-the-clock monitoring of services,
  • 24/7 monitoring of the server, its parameters and hardware,
  • Updates to services running on the server,
  • Create backup policies and perform cyclic backups,
  • Ongoing monitoring of available server space,
  • Create and implement Disaster Recovery policies,
  • Cyclic log and server load analysis,
  • Preparing and updating server documentation,
  • Setting up additional server access accounts and restricting them according to the security policy,
  • Create, analyze and update test environments,
  • Response to failure, incidents and standard requests according to the purchased server administration package,
  • Technical support via customer panel, email and phone,
  • Responding to independent problems that cause reduced server availability,
  • Supervise and easily install add-on components on servers,
  • Overseeing the operation of databases: MySQL, MariaDB, PostgreSQL and others,
  • Configuration optimization,
  • Restart the servers in justified cases,
  • Installation and configuration of SSL certificates,
  • Configuration of Apache, Nginx, LiteSpeed and other web servers,
  • Configure domains with third-party providers,
  • Cost analysis of funds used for IT activities,
  • Supervise the operation of the software, configure it and propose updates to improve its operation,
  • Local firewall configuration,
  • Analyze system logs for security considerations.

Server administration (also known as server management) is a set of activities whose main goal is to ensure a secure and efficient server environment. This is nothing more than taking care of your website, server or infrastructure. The administrator takes appropriate action to eliminate failures or minor problems.

The most important tasks are 24/7 monitoring of your site, installation and configuration of services (All kinds of certificates, software, etc.), periodic analysis of the server and its configuration, log analysis and creation of security copies (backup).

The level of inaccessibility of the site – an important topic for any online business owner. Do you know your store’s availability?

Availability of 99.9(9)% is a service that is unavailable for 52m 9.8s per year. Of course, the higher the value, the better. If you discover any problems on your own site, it’s worth considering implementing appropriate solutions, such as improving site performance or implementing 24/7 monitoring.

  • Lower costs – hiring a full-time administrator costs several thousand. In addition, its working hours are limited to specific hours on weekdays. In Qlos you will find help for a fraction of that amount with the availability of a specialist 24/7/365.
  • Availability and performance – We monitor the environment in real time, which allows us to detect a problem before it occurs. This way, we take steps right away without putting your business at risk of losing money or reputation. That way you know your business is available all the time.
  • Security – this is a word that particularly characterizes the server administration service. With 24/7 monitoring, you can be sure that your server is running without interruption. Administrators keep an eye on each environment, catching any problems and resolving issues that are unclear to you.
  • Specialization and experience – we are familiar with a wide variety of server environments through completed projects. Qlos administrators have extensive knowledge of the latest technologies which translates into effective problem solving.

Discover package prices

Subscription package
qBASIC The work of administrators 2 hrs/month Package price from 550 PLN net per month
  • Server monitoring 24/7/365 with automatic response to failure
  • Dedicated Administrator support in case of failure during business hours from 8:00 to 18:00
  • Basic server and service monitoring
  • Administrator response to failure during business hours from 8:00 to 18:00
  • Standard tickets handled during business hours from 8:00 to 18:00

 

The package also includes:

  • Backup
  • Installation and configuration of the server
  • Operating system updates
  • Updates to services running on the server and the server itself according to current practices
  • Constant monitoring of the server
Best choice
qSTANDARD The work of administrators 4 hrs/month Package price from 1400 PLN net per month
  • Server monitoring 24/7/365 with automatic response to failure
  • Dedicated Administrator support in case of failure 24/7/365
  • Extended server and service monitoring
  • Administrator response to failure 24/7/365
  • Standard tickets handled during business hours from 8:00 to 18:00
  • Capability for scheduling and executing planned tasks 24/7/365

 

The package also includes:

  • Backup
  • Installation and configuration of the server
  • Operating system updates
  • Updates to services running on the server and the server itself according to current practices
  • Constant monitoring of the server
  • Cost analysis of IT environments
  • Configuration of elements purchased from external suppliers
  • Business analysis supporting infrastructure development
  • Technical advice
Subscription package
qPREMIUM The work of administrators 10 hrs/month Package price from 2500 PLN net per month
  • Server monitoring 24/7/365 with automatic response to failure
  • Dedicated Administrator support in case of failure 24/7/365
  • Customized server and service monitoring
  • Administrator response to failure 24/7/365
  • Standard tickets handled during business hours from 8:00 to 18:00
  • Capability for scheduling and executing planned tasks 24/7/365
  • Response time to failure within 1 hour

The package also includes:

  • Backup
  • Installation and configuration of the server
  • Operating system updates
  • Updates to services running on the server and the server itself according to current practices
  • Constant monitoring of the server
  • Cost analysis of IT environments
  • Configuration of elements purchased from external suppliers
  • Business analysis supporting infrastructure development
  • Disaster Recovery policy formulation
  • Technical advice
  • Onboarding of implemented solutions
  • Infrastructure development according to client needs
  • Dedicated customer care
Individual package
qCUSTOM The work of administrators Any number of hours Package price selected individually

Each of the parameters of the offer is individually tailored to your needs.

Contact

Do you have questions? Get in touch with us!